Penrose Store: 739A Great South Road, Penrose, Auckland.Mon – Fri – 8.30am – 4.30pm, Sat – 9am – 2 pm
Newmarket Store – Health Equip – 383 Khyber Pass Road, Shop E, Newmarket – Mon- Fri 8.30am – 4.30pm (closed Saturdays)
To schedule delivery, you may choose a date and delivery option during checkout. If our schedule is full, we’ll arrange another day at no extra cost. Delivery and collection in METRO Auckland is $55.00.
(An extra fee may apply for outer suburbs/rural– please contact us if you are unsure)
We deliver on Mon, Tue, Wed, and Fri between 9:30 am to 3:00 pm.
Please tell us in advance where to leave or collect the item/s if you won’t be home on the delivery day.
Generally, the standard hire period for equipment is 6 weeks after surgery and 4-6 weeks after an accident.
Please check with your healthcare provider to confirm which is best to suit your needs.
If unsure, call us on 0800 247472 or your treatment provider for assistance.
If you need to extend your equipment booking, contact us right away. We’ll check availability and charge your original payment method or send you a payment link for the extra time.
If you don’t need the equipment for the entire booking, just inform us.
We’ll refund the unused portion (any whole weeks remaining) and arrange for collection or return to our office.
Yes we do. If you are interested in purchasing equipment, click here to view our online shop or contact us on 0800 247472.
Please note that we don’t offer Hire-to-Own. The outright purchase price is on top of the hire cost.
If you require any products due to the result of an accident, you may be able to have this item covered by ACC. We recommend that you discuss this with your ACC Case Manager first. We are unable to charge ACC for any products unless we receive a purchase order from them. .
No. Health Equip does not permit hired or purchased equipment to be taken on flights, either domestic or international.
Our equipment is not approved for air travel under our hire or sales terms, and we cannot accept responsibility for damage, loss, or issues that may occur during airline transport.
If you are travelling by air, we recommend contacting the airline directly to discuss their mobility equipment options and requirements, or arranging suitable equipment at your destination.
